CoinEx_Announcement
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Stay tuned for CoinEx official updates and news!

Discussion: https://t.me/CoinExOfficialEN
Website: https://www.coinex.com/?lang=en_US
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CoinEx_Announcement
#CoinExResponseUpdate CoinEx Team Work Progress Update on September 20th We'll be resuming Deposit & Withdrawal services for $BTC, $ETH, $USDT, $USDC & other cryptos, starting on Sep 21, 2023 at 08:00 UTC. Starting from Sep 21, 2023 at 08:00 UTC, we'll…
Hi CoinEx community, the Deposit & Withdrawal services for $BTC, $ETH, $USDT, $USDC, and other cryptos have now been resumed.

🚫 DO NOT use old addresses. 🚫
🚫 Cryptos sent to outdated addresses(before September 12, 14:30 UTC) will start being addressed progressively after we resumed the withdrawal & deposit services earlier today. However, any new transfers(After September 21, 08:00 UTC) to these old addresses will be lost. 🚫

Thank you for your support during this period.
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⚠️⚠️⚠️Be Aware Of Potential Scams⚠️⚠️⚠️

Earlier today, some users reported that several impersonators pretended to be CoinEx Official and committed fraud activities, we hereby kindly remind ALL CoinEx users:

1.Be Aware of Scams:
It has come to our attention that scammers are taking advantage of the situation by posing as official representatives of CoinEx and attempting to deceive users. These scammers may contact you through various channels, such as email, social media, or private messages. Please exercise caution and be aware of the following:

πŸ”ΈOfficial representatives will never initiate contact with you first, especially to solicit payments or ask for sensitive information. If you receive such requests, it is likely a scam.
πŸ”ΈBe skeptical of unsolicited messages or emails claiming to be from CoinEx. Always verify the authenticity of the sender and their intentions before taking any action.

2. Protect Yourself:
To ensure the safety of your funds and personal information, we strongly advise you to:

πŸ”ΈNever share your account credentials, passwords, or any sensitive information with anyone, including individuals claiming to be from CoinEx.
πŸ”ΈEnable two-factor authentication (2FA) to add an extra layer of security to your account. This feature can help protect against unauthorized access.
πŸ”ΈRegularly review and update your account security settings, including password strength and email notifications.
πŸ”ΈKeep an eye out for any suspicious activities or requests and report them immediately to our official support channels.

3. Verify Official Channels:
To verify the authenticity of any communication claiming to be from CoinEx, please visit our official verification page at Official Verification Channel. This page will provide you with the verified and official channels through which we communicate with our users.

We apologize for any inconvenience caused by this security incident and appreciate your understanding and cooperation. Your safety and the security of your funds remain our top priority.

Please stay tuned for further updates on resolving the security breach and restoring our services. We are committed to providing you with a secure and reliable trading experience.

If you have any questions or need help, please contact our official support team at support@coinex.com.
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❓CoinEx Community FAQ

1. I had a deposit during the hack, but it was not credited to my account yet.

- Cryptos sent to outdated addresses before the suspension of deposit & withdrawal will be addressed progressively after September 21, 08:00 UTC.

- Cryptos sent to outdated addresses during the suspension of deposit & withdrawal will be addressed progressively after September 21, 08:00 UTC.

- All deposits sent to the outdated addresses after the resumption of deposit & withdrawal on September 21, 08:00 UTC will face potential loss.

2. My assets balance is showing 0, what happened?

If your assets aren't visible, please log out and sign back in on your mobile app.

3. When will other altcoins' deposit & withdrawal service be resumed?

We aim to resume the deposit & withdrawal services for other altcoins (not covered in yesterday's and today's announcements) within the next 7 working days.

4. What if users converted their crypto into stablecoin like usdt, usdc after withdrawal service resumed? Will the sell wall dump the market and lead to price disparities?

Indeed, such a situation may happen, but it's merely a transient price fluctuation. The cryptocurrency market is inherently open and free-flowing. Any price disparities will inevitably be balanced by natural market forces.
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❓CoinEx Community FAQ (22nd Sept)

1. We couldn't receive the SMS notification for login

Typically, challenges with OTPs stem from issues with local mobile service providers, which may include roaming complications, delayed message deliveries, or switching to a local SIM card. To pinpoint the issue, please consider submitting a support ticket.

For a more reliable and secure method, we strongly recommend using TOTP (Time-Based One-Time Password) as your two-factor authentication choice. TOTP ensures efficient and safe OTP generation.

2. CoinEx official announcement shows that 180 currencies on Erc20 network withdrawal service will be resumed at 3AM UTC 22th Sept 2023. I tried to withdraw but not managed to do it.

Your withdrawal is currently being processed, and we will complete it as soon as possible.

Thank you for your patience and understanding.
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#CoinExResponseUpdate

As of today, we've reactivated deposit & withdrawal services for 346 cryptocurrencies.

For full details, please visit: https://www.coinex.com/en/fees?type=deposit

Our team is building up validation points and synchronizing across various public chains. Each chain possesses unique characteristics and technological challenges.

Due to the intricate nature of configuring these validation points on different public chains, and the intricate complexities involved in building up these validation points for various public chains, it will take time to resume deposit & withdrawal.

For future updates on deposit & withdrawal resumption, please refer to our official Fees Standard page & our social media channels.

Thank you for your patience & support.

Caution: Only the cryptocurrencies specified in last week's announcement & Fees Standard page are available for deposit & withdrawal. Any claims stating that CoinEx has resumed services for other cryptocurrencies are false & scam-related.
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We've made significant strides in tracing the hackers & the stolen assets. Throughout this period, the support from fellow crypto exchanges have been invaluable. The crypto industry is undoubtedly stronger & more resilient with you by our side. Thank you.
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CoinEx is committed to the ethos of community connections, a driving force since our inception. We harness the power of crypto not just to innovate, but also to give back.

We take pride in being an exchange that is not only for the community but also shaped by it.
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πŸš€ CoinEx Lists WSM

πŸ”Έ Trading Pair: $WSM/USDT
πŸ”Έ Deposit & Withdrawal: Sept 28 at 09:30 UTC
πŸ”Έ Trading: Sept 28 at 10:30 UTC

Learn moreπŸ‘‰: bit.ly/CoinExListsWSM

Find CoinEx: Web | Twitter | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube
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πŸ† CoinEx Community Winners list (29 Sept)

Campaigns
1️⃣ Market insights vol.4
2️⃣ Zero 2 Hero Vol.5
3️⃣ Bull VS Bear vol.5
4️⃣ CoinEx Mystery box Vol.4
5️⃣ Spot 5 Differences vol.3
6️⃣ CoinEx Mystery box Vol.5
7️⃣ Spot 5 Differences vol.4

Full winner list πŸ‘‰ https://docs.google.com/spreadsheets/d/1MUZo3VtUv6S3DqSGK3SOKyDt6-3A31fM8thCZUrpCX8/edit?usp=drivesdk

Sign up here πŸ‘‰ coinex.com/register

Find CoinEx: Web | Twitter | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube
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At CoinEx, each user and trader is considered an integral part of our family. We prioritize your needs, strive to offer the best services, and take great pride in seeing our community grow alongside us. To us, nothing matters more than this extended family of ours.
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On Oct 1, CoinEx completed the 9th Monthly CET Repurchase & Burning, with a total of 8M $CET.
Our ongoing commitment is to use 20% of daily trading fee income for CET repurchase + burning, enhancing the token's value.

Announcement: https://announcement.coinex.com/hc/en-us/articles/19654664855316-The-Monthly-CET-Repurchase-Burning-September-2023
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New to crypto? Choose CoinEx. We offer user-friendly features, 700+ coins, & comprehensive guidelines to walk you through your first trade.

Embark on your crypto journey with ease & confidence with CoinEx.

iOS: coinex.com/s/45JK
Android: coinex.com/s/45JU

Find CoinEx: Web | 𝕏 | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube
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At CoinEx, we're committed to delivering a future-focused trading experience tailored to you. Whether you value simplicity or comprehensiveness, we've got you covered. Experience the seamless crypto trading today.

iOS: coinex.com/s/45JK
Android: coinex.com/s/45JU

Find CoinEx: Web | 𝕏 | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube
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πŸš€ CoinEx Lists $BANANA

πŸ”Έ Trading Pair: $BANANA/USDT
πŸ”Έ Deposit & Withdrawal: Oct 9 at 03:00 UTC
πŸ”Έ Trading: Oct 9 at 07:00 UTC

Learn moreπŸ‘‰: bit.ly/CoinExListsBANANA

Find CoinEx: Web | 𝕏 | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube
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CoinEx &ViaBTC Capital | 2023 Crypto Q3 Quarterly Report

Read the full report here: https://coinex.medium.com/coinex-viabtc-capital-2023-crypto-q3-quarterly-report-4a2d10fc81a5
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