We've identified the 3rd series of suspicious wallet addresses linked to the hack:
We are working nonstop to track down the hackers' addresses. Here are the recently identified addresses:
$BSC:
*0xC844F7178379782eC19F3EE6E399f2EB7b2b984F
$ARB:
*0xfEec9F846E2FE529B765d832EBa988a399Fe3cD6
$OP:
*0x964c192e54E5eF4176626875BB53071956579fca
$XLM:
*GBPIDVKDSNF74OAGVBSPKLW73CSCGISBOBRB3ODROTMOEENZFC6WJFPN
We extend our sincere gratitude to various global blockchain cybersecurity teams assisting us. CoinEx deeply values this collaborative effort. United, we fortify and safeguard the crypto universe.
We are working nonstop to track down the hackers' addresses. Here are the recently identified addresses:
$BSC:
*0xC844F7178379782eC19F3EE6E399f2EB7b2b984F
$ARB:
*0xfEec9F846E2FE529B765d832EBa988a399Fe3cD6
$OP:
*0x964c192e54E5eF4176626875BB53071956579fca
$XLM:
*GBPIDVKDSNF74OAGVBSPKLW73CSCGISBOBRB3ODROTMOEENZFC6WJFPN
We extend our sincere gratitude to various global blockchain cybersecurity teams assisting us. CoinEx deeply values this collaborative effort. United, we fortify and safeguard the crypto universe.
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Latest Progress of the Hacking Attack on Sep 12, 2023 (Updated on Sep 14)
https://announcement.coinex.com/hc/en-us/articles/19187420867348-Latest-Progress-of-the-Hacking-Attack-on-Sep-12-2023-Updated-on-Sep-14-
https://announcement.coinex.com/hc/en-us/articles/19187420867348-Latest-Progress-of-the-Hacking-Attack-on-Sep-12-2023-Updated-on-Sep-14-
CoinEx Announcement
Latest Progress of the Hacking Attack on Sep 12, 2023 (Updated on Sep 22)
Last updated: 3:00 on Sep 22, 2023 (UTC)The updated information is in red fonts.
Dear CoinEx users,
On September 12, 2023, our Risk Control System detected anomalous withdrawals from several hot...
Dear CoinEx users,
On September 12, 2023, our Risk Control System detected anomalous withdrawals from several hot...
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CoinEx CEO Latest Update On Hacking Incident: https://twitter.com/yhaiyang/status/1702290673544966183
X (formerly Twitter)
Haipo Yang on X
To all CoinEx users & friends: We deeply regret the recent hack and extend our sincerest apologies to those affected. Your concern and attention have not gone unnoticed.
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We've identified the 4th series of suspicious wallet addresses.
Details:
https://announcement.coinex.com/hc/en-us/articles/19187420867348-Latest-Progress-of-the-Hacking-Attack-on-Sep-12-2023-Updated-on-Sep-14-
A heartfelt thanks to our fellow crypto exchanges and industry professionals for their collaboration in tracing and freezing these hacker addresses.
Details:
https://announcement.coinex.com/hc/en-us/articles/19187420867348-Latest-Progress-of-the-Hacking-Attack-on-Sep-12-2023-Updated-on-Sep-14-
A heartfelt thanks to our fellow crypto exchanges and industry professionals for their collaboration in tracing and freezing these hacker addresses.
CoinEx Announcement
Latest Progress of the Hacking Attack on Sep 12, 2023 (Updated on Sep 22)
Last updated: 3:00 on Sep 22, 2023 (UTC)The updated information is in red fonts.
Dear CoinEx users,
On September 12, 2023, our Risk Control System detected anomalous withdrawals from several hot...
Dear CoinEx users,
On September 12, 2023, our Risk Control System detected anomalous withdrawals from several hot...
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It's been 72 hours post-hack, and the solidarity shown by the wider crypto exchange community is deeply touching.
A heartfelt appreciation to the following esteemed platforms(listed alphabetically):
AscendEX
BitForex
Bitget
Bit Jungle
BitMart
Binance
BingX
Bitrue
Bybit
CoinW Exchange
Crypto.com
Currency.com
DigiFinex Global
Gate.io
HTX
KuCoin
LBank
MEXC
OKX
SlowMist
Tapbit
WhiteBIT
XT.com Exchange
A heartfelt appreciation to the following esteemed platforms(listed alphabetically):
AscendEX
BitForex
Bitget
Bit Jungle
BitMart
Binance
BingX
Bitrue
Bybit
CoinW Exchange
Crypto.com
Currency.com
DigiFinex Global
Gate.io
HTX
KuCoin
LBank
MEXC
OKX
SlowMist
Tapbit
WhiteBIT
XT.com Exchange
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FAQ About Security Incident
1. When did the hacker attack happen?
At 21:20 UTC+8 September 12th, 2023, our Risk Control System detected anomalous attack on several hot wallets owned by CoinEx to store exchange assets.
2. How did that incident occur?
Following the security incident, CoinEx promptly formed a special team to conduct a thorough investigation. The initial findings indicated that the cause stemmed from compromised private keys for hot wallets temporarily storing the exchange's assets to facilitate transactions. The specific causes led to this breach are still under examination. Please refer to our official channels for the latest information.
3. What's the timeline of measures taken by CoinEx in response to the hacking incident?
In the last 48 hours, CoinEx has adopted the following security measures:
1. Suspended deposit and withdrawal services of all crypto assets and enacted an emergency shutdown of the hot wallet server.
2. Transferred the remaining assets from the compromised hot wallet to safe addresses.
3. Rebuilt and redeployed the wallet system.
4. Initiated rigorous investigations into the attack, led by CoinEx wallet team and security team, based on the information and clues collected.
5. Contacted peer exchanges to freeze the assets of accounts associated with the hackers.
These security measures serve two purposes. First, to seal the breach, protect remaining assets, and prevent greater losses. Second, to effectively trace and investigate the sequence of events and seek support from industry partners to collectively deter the hackers’ illegal actions. Going forward, while maintaining security as the utmost priority, we will endeavor to expeditiously reinstate withdrawal functionality. We will undertake a comprehensive calculation of losses resulting from the incident and implement full upgrades to CoinEx's security infrastructure.
4. What is the exact amount that got hacked?
Total losses from the incident are still being calculated. As of now, estimated losses are approximately $70 million USD. However, this only represents a small portion of our total assets. CoinEx solemnly promises: for the user losses resulting from this incident, we will provide 100% compensation. As we are working to fully remediate this incident, our team is diligently building an entirely new wallet architecture to reopen withdrawal service in a secure manner. We appreciate your patience during this process.
5.Will the assets that are deposited during the suspension period be credited to our spot account once the services are resumed?
Based on our current estimates of losses from the incident, CoinEx promises the affected users will be compensated 100% to safeguard users' assets. Please refer to our official social media channels, community platforms, and website announcements as we will promptly communicate our security check progress.
6. It is announced that CoinEx will 100% compensating for affected users, does CoinEx have any insurance for recovering funds to prove that CoinEx is capable of compensating?
In response to the recent hack, CoinEx has swiftly implemented a series of emergency measures. We assure you that based on current loss estimates, we are able to fully compensate users affected by the hack. Over the past 6 years, CoinEx has weathered severe challenges, yet we always have users' interests at heart. What's more, the development of a resilient crypto ecosystem will depend on the collective efforts of all stakeholders. Hereby, we urge our industry peers to stand firm together. We must foster tighter partnerships so we minimize the negative impacts of malicious attacks going forward.
🔹CoinEx - Making Crypto Trading Easier.
Find CoinEx: Web | Twitter | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube
1. When did the hacker attack happen?
At 21:20 UTC+8 September 12th, 2023, our Risk Control System detected anomalous attack on several hot wallets owned by CoinEx to store exchange assets.
2. How did that incident occur?
Following the security incident, CoinEx promptly formed a special team to conduct a thorough investigation. The initial findings indicated that the cause stemmed from compromised private keys for hot wallets temporarily storing the exchange's assets to facilitate transactions. The specific causes led to this breach are still under examination. Please refer to our official channels for the latest information.
3. What's the timeline of measures taken by CoinEx in response to the hacking incident?
In the last 48 hours, CoinEx has adopted the following security measures:
1. Suspended deposit and withdrawal services of all crypto assets and enacted an emergency shutdown of the hot wallet server.
2. Transferred the remaining assets from the compromised hot wallet to safe addresses.
3. Rebuilt and redeployed the wallet system.
4. Initiated rigorous investigations into the attack, led by CoinEx wallet team and security team, based on the information and clues collected.
5. Contacted peer exchanges to freeze the assets of accounts associated with the hackers.
These security measures serve two purposes. First, to seal the breach, protect remaining assets, and prevent greater losses. Second, to effectively trace and investigate the sequence of events and seek support from industry partners to collectively deter the hackers’ illegal actions. Going forward, while maintaining security as the utmost priority, we will endeavor to expeditiously reinstate withdrawal functionality. We will undertake a comprehensive calculation of losses resulting from the incident and implement full upgrades to CoinEx's security infrastructure.
4. What is the exact amount that got hacked?
Total losses from the incident are still being calculated. As of now, estimated losses are approximately $70 million USD. However, this only represents a small portion of our total assets. CoinEx solemnly promises: for the user losses resulting from this incident, we will provide 100% compensation. As we are working to fully remediate this incident, our team is diligently building an entirely new wallet architecture to reopen withdrawal service in a secure manner. We appreciate your patience during this process.
5.Will the assets that are deposited during the suspension period be credited to our spot account once the services are resumed?
Based on our current estimates of losses from the incident, CoinEx promises the affected users will be compensated 100% to safeguard users' assets. Please refer to our official social media channels, community platforms, and website announcements as we will promptly communicate our security check progress.
6. It is announced that CoinEx will 100% compensating for affected users, does CoinEx have any insurance for recovering funds to prove that CoinEx is capable of compensating?
In response to the recent hack, CoinEx has swiftly implemented a series of emergency measures. We assure you that based on current loss estimates, we are able to fully compensate users affected by the hack. Over the past 6 years, CoinEx has weathered severe challenges, yet we always have users' interests at heart. What's more, the development of a resilient crypto ecosystem will depend on the collective efforts of all stakeholders. Hereby, we urge our industry peers to stand firm together. We must foster tighter partnerships so we minimize the negative impacts of malicious attacks going forward.
🔹CoinEx - Making Crypto Trading Easier.
Find CoinEx: Web | Twitter | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube
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FAQ About Security Incident
7. When will withdrawal be enabled? Why are all users' assets withdrawals closed, not just the hacked wallet's?
Through our preliminary investigation, we have determined the root cause of this incident to be a compromised private key for our hot wallets which we temporarily used to store the exchange's assets to facilitates deposits and withdrawals. To best safeguard our user assets, we have suspended the withdrawal service to avoid further uncertainty around user funds. Also, we have fixed system vulnerabilities and transferred remaining assets securely. Our team is currently focused on building and deploying an entirely new and robust wallet system to handle activities within the 211 chains and 737 assets. We expect finalization on the new wallet system next week, after which withdrawals will gradually resume after stringent security check. Your patience is much appreciated during this process. Please refer to our website for timely updates.
8. Does CoinEx have a program to buy back stolen coins/tokens?
We fully recognize that we are playing a paramount role in the blockchain ecosystem, and an exchange's prosperity relies wholly on the trust of its users. Regarding compensation plans for the stolen assets, we are now formulating options. Please be patient with us during this process. We will announce accordingly once finalized. The compensation will be provided on a per-coin basis, with details to follow in our next official announcements. Please stay tuned to our official announcements.
9. Has CoinEx identified the identity of the hacker?
The hacker's identity remains under investigation. We have noted attribution claims made by some security firms, but our current focus is to expeditiously build and deploy the new wallet architecture and restore impacted users and functions, which is expected to finalize next week. Additionally, we have opened communication channels to the hackers in hopes of proactive engagement toward a mutually agreeable resolution.
10. Are users of other products (ViaBTC, ViaWallet, etc.) affected by this hack?
Through the expeditious containment response enacted by our risk management team, the breach was sealed off. Furthermore, each product line operates independently with its own risk control system, so issues affecting one will not impact the others. Therefore, rest assured in continuing to use our other products and services. Our security and risk management teams are proactively working on robust upgrades across the existing infrastructure to enable services with complete peace of mind.
11. What are your future plans to ensure assets security and build a trustworthy brand image?
First, we will further upgrade our security protocols and risk management systems.
Second, we will increase the frequency of vulnerability assessments and strengthen our early warning mechanisms for potential attacks.
Third, we will establish CoinEx Risk-Prevention Fund to enhance our preparedness and response capabilities for contingencies.
Fourth, we will proactively collaborate with security firms and industry partners to rebuild our security infrastructure.
Fifth, we urge broader cooperation across the industry to build a healthy, stable and sustainable crypto environment together.
We firmly believe that with sincerity and perseverance, we will continue to earn the community's trust and support.
🔹CoinEx - Making Crypto Trading Easier.
Find CoinEx: Web | Twitter | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube
7. When will withdrawal be enabled? Why are all users' assets withdrawals closed, not just the hacked wallet's?
Through our preliminary investigation, we have determined the root cause of this incident to be a compromised private key for our hot wallets which we temporarily used to store the exchange's assets to facilitates deposits and withdrawals. To best safeguard our user assets, we have suspended the withdrawal service to avoid further uncertainty around user funds. Also, we have fixed system vulnerabilities and transferred remaining assets securely. Our team is currently focused on building and deploying an entirely new and robust wallet system to handle activities within the 211 chains and 737 assets. We expect finalization on the new wallet system next week, after which withdrawals will gradually resume after stringent security check. Your patience is much appreciated during this process. Please refer to our website for timely updates.
8. Does CoinEx have a program to buy back stolen coins/tokens?
We fully recognize that we are playing a paramount role in the blockchain ecosystem, and an exchange's prosperity relies wholly on the trust of its users. Regarding compensation plans for the stolen assets, we are now formulating options. Please be patient with us during this process. We will announce accordingly once finalized. The compensation will be provided on a per-coin basis, with details to follow in our next official announcements. Please stay tuned to our official announcements.
9. Has CoinEx identified the identity of the hacker?
The hacker's identity remains under investigation. We have noted attribution claims made by some security firms, but our current focus is to expeditiously build and deploy the new wallet architecture and restore impacted users and functions, which is expected to finalize next week. Additionally, we have opened communication channels to the hackers in hopes of proactive engagement toward a mutually agreeable resolution.
10. Are users of other products (ViaBTC, ViaWallet, etc.) affected by this hack?
Through the expeditious containment response enacted by our risk management team, the breach was sealed off. Furthermore, each product line operates independently with its own risk control system, so issues affecting one will not impact the others. Therefore, rest assured in continuing to use our other products and services. Our security and risk management teams are proactively working on robust upgrades across the existing infrastructure to enable services with complete peace of mind.
11. What are your future plans to ensure assets security and build a trustworthy brand image?
First, we will further upgrade our security protocols and risk management systems.
Second, we will increase the frequency of vulnerability assessments and strengthen our early warning mechanisms for potential attacks.
Third, we will establish CoinEx Risk-Prevention Fund to enhance our preparedness and response capabilities for contingencies.
Fourth, we will proactively collaborate with security firms and industry partners to rebuild our security infrastructure.
Fifth, we urge broader cooperation across the industry to build a healthy, stable and sustainable crypto environment together.
We firmly believe that with sincerity and perseverance, we will continue to earn the community's trust and support.
🔹CoinEx - Making Crypto Trading Easier.
Find CoinEx: Web | Twitter | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube
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CoinEx’s Open Letter to Hackers
To Hackers,
We entered this industry with a vision of “making the world a better place via blockchain.” Like millions of blockchain enthusiasts who share the same faith, we strive to build an open, interconnected, and inclusive blockchain ecosystem that welcomes everyone’s participation. We believe you share similar aspirations. Whether you’re dissatisfied with the current state of blockchain security or simply testing the security of the exchange system, we hope to build a sincere and open channel of communication. Through this channel, we can fully express our demands and engage in constructive discussions to find a reasonable solution. We firmly believe that dialogue and negotiation are the only effective solution.
We are well aware of the weaknesses and areas for improvement within the CoinEx team. This incident has come as a profound lesson for us and has alerted us to the fact that the security of exchange assets must never be compromised. The affected assets are not just numbers; they represent the trust millions of global users have placed in us. We hope you recognize the impact of this event on each one of those users. We would appreciate it if you understand the concerns and frustrations of these affected users. We sincerely invite you to work with us to resolve this issue in a securer, more reasonable, and more user-friendly manner.
We encourage you to communicate and negotiate with us actively on the blockchain or through our official email address (support@coinex.com). If you are willing to return the stolen assets, we will offer you a generous bug bounty as a reward.
Undoubtedly, blockchain is a fascinating and challenging field that attracts many geeks. In the industry, there are numerous white hat hackers who work anonymously. With their exceptional skills, they have achieved significant recognition and financial success.
Stealing a significant fortune through cyberattacks is considered a “severe criminal act” in any country, and legal responsibilities cannot be evaded. In this incident, you have demonstrated your technical expertise and talent, showcasing your potential for excelling as a white hat hacker in the blockchain industry.
After this incident, CoinEx will thoroughly upgrade its security architecture, investing more funds and manpower into security. If possible, we sincerely invite you to discuss the future upgrade of CoinEx’s security system. Together with global blockchain enterprises and practitioners, we will safeguard a free, open, secure, and trustworthy blockchain ecosystem.
Best Regards,
CoinEx Team
To Hackers,
We entered this industry with a vision of “making the world a better place via blockchain.” Like millions of blockchain enthusiasts who share the same faith, we strive to build an open, interconnected, and inclusive blockchain ecosystem that welcomes everyone’s participation. We believe you share similar aspirations. Whether you’re dissatisfied with the current state of blockchain security or simply testing the security of the exchange system, we hope to build a sincere and open channel of communication. Through this channel, we can fully express our demands and engage in constructive discussions to find a reasonable solution. We firmly believe that dialogue and negotiation are the only effective solution.
We are well aware of the weaknesses and areas for improvement within the CoinEx team. This incident has come as a profound lesson for us and has alerted us to the fact that the security of exchange assets must never be compromised. The affected assets are not just numbers; they represent the trust millions of global users have placed in us. We hope you recognize the impact of this event on each one of those users. We would appreciate it if you understand the concerns and frustrations of these affected users. We sincerely invite you to work with us to resolve this issue in a securer, more reasonable, and more user-friendly manner.
We encourage you to communicate and negotiate with us actively on the blockchain or through our official email address (support@coinex.com). If you are willing to return the stolen assets, we will offer you a generous bug bounty as a reward.
Undoubtedly, blockchain is a fascinating and challenging field that attracts many geeks. In the industry, there are numerous white hat hackers who work anonymously. With their exceptional skills, they have achieved significant recognition and financial success.
Stealing a significant fortune through cyberattacks is considered a “severe criminal act” in any country, and legal responsibilities cannot be evaded. In this incident, you have demonstrated your technical expertise and talent, showcasing your potential for excelling as a white hat hacker in the blockchain industry.
After this incident, CoinEx will thoroughly upgrade its security architecture, investing more funds and manpower into security. If possible, we sincerely invite you to discuss the future upgrade of CoinEx’s security system. Together with global blockchain enterprises and practitioners, we will safeguard a free, open, secure, and trustworthy blockchain ecosystem.
Best Regards,
CoinEx Team
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CoinEx Team Work Progress Update
On September 16th, here's the update on the CoinEx team’s investigation and actions regarding the hack
In collaboration with leading blockchain security organizations, we're actively tracing the hackers’ addresses and coordinating with fellow exchanges for the timely freezing of these addresses.
We are in communications with affected crypto projects, examining potential asset protection solutions for our users.
Comprehensive assessments of the affected cryptos, their respective amounts, USD values, and other relevant data are underway. This detailed analysis aims to pave the way for the safe resumption of our withdrawal services.
Stay informed with our ongoing updates on our official website announcement: https://announcement.coinex.com/hc/en-us/articles/19187420867348-Latest-Progress-of-the-Hacking-Attack-on-Sep-12-2023-Updated-on-Sep-15-
On September 16th, here's the update on the CoinEx team’s investigation and actions regarding the hack
In collaboration with leading blockchain security organizations, we're actively tracing the hackers’ addresses and coordinating with fellow exchanges for the timely freezing of these addresses.
We are in communications with affected crypto projects, examining potential asset protection solutions for our users.
Comprehensive assessments of the affected cryptos, their respective amounts, USD values, and other relevant data are underway. This detailed analysis aims to pave the way for the safe resumption of our withdrawal services.
Stay informed with our ongoing updates on our official website announcement: https://announcement.coinex.com/hc/en-us/articles/19187420867348-Latest-Progress-of-the-Hacking-Attack-on-Sep-12-2023-Updated-on-Sep-15-
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#CoinExResponseUpdate
CoinEx Team Work Progress Update on September 17th
1. In collaboration with blockchain security companies, we are actively tracing and identifying the stolen funds and associated hacker addresses. Notable progress has been made.
2. Currently, we've completed 30% of our wallet system reconstruction.
It's worth noting that this comprehensive wallet system reconstruction encompasses 211 chains and 737 cryptocurrencies. Given the magnitude of this undertaking, we kindly ask for your continued patience. Rest assured, updates on our progress will be regularly provided. Thank you for standing with us.
CoinEx Team Work Progress Update on September 17th
1. In collaboration with blockchain security companies, we are actively tracing and identifying the stolen funds and associated hacker addresses. Notable progress has been made.
2. Currently, we've completed 30% of our wallet system reconstruction.
It's worth noting that this comprehensive wallet system reconstruction encompasses 211 chains and 737 cryptocurrencies. Given the magnitude of this undertaking, we kindly ask for your continued patience. Rest assured, updates on our progress will be regularly provided. Thank you for standing with us.
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#CoinExResponseUpdate
CoinEx Team Work Progress Update on September 18th
1. As of today, we have successfully completed 50% of our wallet system reconstruction.
2. We've finalized our strategy to resume withdrawals and are set to progressively resume these services within 7 working days. Ensuring 100% asset security remains our top priority before reactivating withdrawal functionalities.
For certain cryptocurrencies with a low circulating supply, we are strategizing compensation due to market purchase challenges.
We fully recognize the distress and uncertainty experienced by our users during this waiting period. However, our utmost priority remains ensuring that our new wallet system offers the highest level of security. Thank you for standing with us.
Caution: Any claims stating that CoinEx has resumed withdrawal services are false and potentially scam-related. Please immediately report such messages to us and do not engage with these deceptive communications.
Lastly, we want to reiterate with utmost clarity: CoinEx users’ assets are 100% secure and 100% remain fully intact.
CoinEx Team Work Progress Update on September 18th
1. As of today, we have successfully completed 50% of our wallet system reconstruction.
2. We've finalized our strategy to resume withdrawals and are set to progressively resume these services within 7 working days. Ensuring 100% asset security remains our top priority before reactivating withdrawal functionalities.
For certain cryptocurrencies with a low circulating supply, we are strategizing compensation due to market purchase challenges.
We fully recognize the distress and uncertainty experienced by our users during this waiting period. However, our utmost priority remains ensuring that our new wallet system offers the highest level of security. Thank you for standing with us.
Caution: Any claims stating that CoinEx has resumed withdrawal services are false and potentially scam-related. Please immediately report such messages to us and do not engage with these deceptive communications.
Lastly, we want to reiterate with utmost clarity: CoinEx users’ assets are 100% secure and 100% remain fully intact.
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CoinEx Will Suspend Services for Server Upgrade on Sep 21, 2023
https://announcement.coinex.com/hc/en-us/articles/19317801379604-CoinEx-Will-Suspend-Services-for-Server-Upgrade-on-Sep-21-2023
https://announcement.coinex.com/hc/en-us/articles/19317801379604-CoinEx-Will-Suspend-Services-for-Server-Upgrade-on-Sep-21-2023
CoinEx Announcement
CoinEx Will Suspend Services for Server Upgrade on Sep 21, 2023
Dear CoinEx users,We will upgrade and maintain our system at 3:00 on Sep 21, 2023(UTC), while all services will be suspended for around 4 hours. The details are as follows.Suspended Services
1. Tra...
1. Tra...
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#CoinExResponseUpdate
CoinEx Team Work Progress Update on September 19th
Caution: Any claims stating that CoinEx has resumed withdrawal services are false & scam-related. Please report such messages to us & don't engage in these communications.
1/ Over 80% of our wallet system reconstruction has been successfully completed.
2/ We're in the process of initiating preparations for the withdrawal function (details regarding website upgrades & maintenance will be shared later today).
Details about the resumption of withdrawals, including specific dates, times, and arrangements, will be announced on the CoinEx website. Please stay updated on our announcements for the latest information.
Once again, we deeply appreciate your support and understanding.
CoinEx Team Work Progress Update on September 19th
Caution: Any claims stating that CoinEx has resumed withdrawal services are false & scam-related. Please report such messages to us & don't engage in these communications.
1/ Over 80% of our wallet system reconstruction has been successfully completed.
2/ We're in the process of initiating preparations for the withdrawal function (details regarding website upgrades & maintenance will be shared later today).
Details about the resumption of withdrawals, including specific dates, times, and arrangements, will be announced on the CoinEx website. Please stay updated on our announcements for the latest information.
Once again, we deeply appreciate your support and understanding.
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CoinEx Will Resume Deposit and Withdrawal Services of BTC, ETH, USDT, USDC, etc. Estimated on Sep 21, 2023
https://announcement.coinex.com/hc/en-us/articles/19319131621908-CoinEx-Will-Resume-Deposit-and-Withdrawal-Services-of-BTC-ETH-USDT-USDC-etc-Estimated-on-Sep-21-2023
https://announcement.coinex.com/hc/en-us/articles/19319131621908-CoinEx-Will-Resume-Deposit-and-Withdrawal-Services-of-BTC-ETH-USDT-USDC-etc-Estimated-on-Sep-21-2023
CoinEx Announcements
CoinEx Will Resume Deposit and Withdrawal Services of BTC, ETH, USDT, USDC, etc. Estimated on Sep 21, 2023
Dear CoinEx Users,
CoinEx expects to complete the reconstruction and deployment of the wallet system and resume deposit and withdrawal services for the following cryptos at 8:00 Sep 21, 2023 (UTC...
CoinEx expects to complete the reconstruction and deployment of the wallet system and resume deposit and withdrawal services for the following cryptos at 8:00 Sep 21, 2023 (UTC...
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#CoinExResponseUpdate
CoinEx Team Work Progress Update on September 20th
We'll be resuming Deposit & Withdrawal services for $BTC, $ETH, $USDT, $USDC & other cryptos, starting on Sep 21, 2023 at 08:00 UTC.
Starting from Sep 21, 2023 at 08:00 UTC, we'll generate NEW deposit addresses for these assets.
Given the anticipated increase in withdrawal requests in the upcoming days, there might be some delays in processing. As we ascertain system stability, we'll progressively reintroduce more assets to our deposit & withdrawal services. Please stay tuned for our official updates.
We deeply appreciate the trust our users have placed in CoinEx during this time and we at CoinEx are dedicated to continually refining our services to uphold that trust.
CoinEx Team Work Progress Update on September 20th
We'll be resuming Deposit & Withdrawal services for $BTC, $ETH, $USDT, $USDC & other cryptos, starting on Sep 21, 2023 at 08:00 UTC.
Starting from Sep 21, 2023 at 08:00 UTC, we'll generate NEW deposit addresses for these assets.
Given the anticipated increase in withdrawal requests in the upcoming days, there might be some delays in processing. As we ascertain system stability, we'll progressively reintroduce more assets to our deposit & withdrawal services. Please stay tuned for our official updates.
We deeply appreciate the trust our users have placed in CoinEx during this time and we at CoinEx are dedicated to continually refining our services to uphold that trust.
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Dear community,
We are currently undergoing system upgrades and maintenance to improve our services. As a result, all services, including trading and asset management, will be temporarily suspended for approximately 4 hours.
We apologize for any inconvenience caused and appreciate your understanding during this maintenance period. Our team is working diligently to minimize the downtime.
More details: https://announcement.coinex.com/hc/en-us/articles/19317801379604-CoinEx-Will-Suspend-Services-for-Server-Upgrade-on-Sep-21-2023
We are currently undergoing system upgrades and maintenance to improve our services. As a result, all services, including trading and asset management, will be temporarily suspended for approximately 4 hours.
We apologize for any inconvenience caused and appreciate your understanding during this maintenance period. Our team is working diligently to minimize the downtime.
More details: https://announcement.coinex.com/hc/en-us/articles/19317801379604-CoinEx-Will-Suspend-Services-for-Server-Upgrade-on-Sep-21-2023
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CoinEx_Announcement
Dear community, We are currently undergoing system upgrades and maintenance to improve our services. As a result, all services, including trading and asset management, will be temporarily suspended for approximately 4 hours. We apologize for any inconvenience…
Hello community, a quick update: our upgrade and maintenance is taking a bit longer than anticipated and is expected to extend by approximately one hour.
Thank you for your patience.
Thank you for your patience.
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CoinEx Has Updated the Deposit Addresses of ALL Crypto Assets
https://announcement.coinex.com/hc/en-us/articles/19388273093524-CoinEx-Has-Updated-the-Deposit-Addresses-of-ALL-Crypto-Assets
https://announcement.coinex.com/hc/en-us/articles/19388273093524-CoinEx-Has-Updated-the-Deposit-Addresses-of-ALL-Crypto-Assets
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CoinEx_Announcement
#CoinExResponseUpdate CoinEx Team Work Progress Update on September 20th We'll be resuming Deposit & Withdrawal services for $BTC, $ETH, $USDT, $USDC & other cryptos, starting on Sep 21, 2023 at 08:00 UTC. Starting from Sep 21, 2023 at 08:00 UTC, we'll…
Hi CoinEx community, the Deposit & Withdrawal services for $BTC, $ETH, $USDT, $USDC, and other cryptos have now been resumed.
🚫 DO NOT use old addresses. 🚫
🚫 Cryptos sent to outdated addresses(before September 12, 14:30 UTC) will start being addressed progressively after we resumed the withdrawal & deposit services earlier today. However, any new transfers(After September 21, 08:00 UTC) to these old addresses will be lost. 🚫
Thank you for your support during this period.
🚫 DO NOT use old addresses. 🚫
🚫 Cryptos sent to outdated addresses(before September 12, 14:30 UTC) will start being addressed progressively after we resumed the withdrawal & deposit services earlier today. However, any new transfers(After September 21, 08:00 UTC) to these old addresses will be lost. 🚫
Thank you for your support during this period.
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CoinEx_Announcement
Hi CoinEx community, the Deposit & Withdrawal services for $BTC, $ETH, $USDT, $USDC, and other cryptos have now been resumed. 🚫 DO NOT use old addresses. 🚫 🚫 Cryptos sent to outdated addresses(before September 12, 14:30 UTC) will start being addressed progressively…
If you cannot see your asset, please try to log out from your account and re-login on your mobile App.
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