❓CoinEx Community FAQ

1. I had a deposit during the hack, but it was not credited to my account yet.

- Cryptos sent to outdated addresses before the suspension of deposit & withdrawal will be addressed progressively after September 21, 08:00 UTC.

- Cryptos sent to outdated addresses during the suspension of deposit & withdrawal will be addressed progressively after September 21, 08:00 UTC.

- All deposits sent to the outdated addresses after the resumption of deposit & withdrawal on September 21, 08:00 UTC will face potential loss.

2. My assets balance is showing 0, what happened?

If your assets aren't visible, please log out and sign back in on your mobile app.

3. When will other altcoins' deposit & withdrawal service be resumed?

We aim to resume the deposit & withdrawal services for other altcoins (not covered in yesterday's and today's announcements) within the next 7 working days.

4. What if users converted their crypto into stablecoin like usdt, usdc after withdrawal service resumed? Will the sell wall dump the market and lead to price disparities?

Indeed, such a situation may happen, but it's merely a transient price fluctuation. The cryptocurrency market is inherently open and free-flowing. Any price disparities will inevitably be balanced by natural market forces.

❓CoinEx Community FAQ (22nd Sept)

1. We couldn't receive the SMS notification for login

Typically, challenges with OTPs stem from issues with local mobile service providers, which may include roaming complications, delayed message deliveries, or switching to a local SIM card. To pinpoint the issue, please consider submitting a support ticket.

For a more reliable and secure method, we strongly recommend using TOTP (Time-Based One-Time Password) as your two-factor authentication choice. TOTP ensures efficient and safe OTP generation.

2. CoinEx official announcement shows that 180 currencies on Erc20 network withdrawal service will be resumed at 3AM UTC 22th Sept 2023. I tried to withdraw but not managed to do it.

Your withdrawal is currently being processed, and we will complete it as soon as possible.

Thank you for your patience and understanding.

CoinEx Will Gradually Resume Deposit and Withdrawal Services
https://announcement.coinex.com/hc/en-us/articles/19420535560084-CoinEx-Will-Gradually-Resume-Deposit-and-Withdrawal-Services

#CoinExResponseUpdate

As of today, we've reactivated deposit & withdrawal services for 346 cryptocurrencies.

For full details, please visit: https://www.coinex.com/en/fees?type=deposit

Our team is building up validation points and synchronizing across various public chains. Each chain possesses unique characteristics and technological challenges.

Due to the intricate nature of configuring these validation points on different public chains, and the intricate complexities involved in building up these validation points for various public chains, it will take time to resume deposit & withdrawal.

For future updates on deposit & withdrawal resumption, please refer to our official Fees Standard page & our social media channels.

Thank you for your patience & support.

Caution: Only the cryptocurrencies specified in last week's announcement & Fees Standard page are available for deposit & withdrawal. Any claims stating that CoinEx has resumed services for other cryptocurrencies are false & scam-related.

We've made significant strides in tracing the hackers & the stolen assets. Throughout this period, the support from fellow crypto exchanges have been invaluable. The crypto industry is undoubtedly stronger & more resilient with you by our side. Thank you.

CoinEx Has Completed LBR Smart Contract Swap
https://announcement.coinex.com/hc/en-us/articles/19515597155732-CoinEx-Has-Completed-LBR-Smart-Contract-Swap

CoinEx is committed to the ethos of community connections, a driving force since our inception. We harness the power of crypto not just to innovate, but also to give back.

We take pride in being an exchange that is not only for the community but also shaped by it.

🚀 CoinEx Lists WSM

🔸 Trading Pair: $WSM/USDT
🔸 Deposit & Withdrawal: Sept 28 at 09:30 UTC
🔸 Trading: Sept 28 at 10:30 UTC

Learn more👉: bit.ly/CoinExListsWSM

Find CoinEx: Web | Twitter | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube

🏆 CoinEx Community Winners list (29 Sept)

Campaigns
1️⃣ Market insights vol.4
2️⃣ Zero 2 Hero Vol.5
3️⃣ Bull VS Bear vol.5
4️⃣ CoinEx Mystery box Vol.4
5️⃣ Spot 5 Differences vol.3
6️⃣ CoinEx Mystery box Vol.5
7️⃣ Spot 5 Differences vol.4

Full winner list 👉 https://docs.google.com/spreadsheets/d/1MUZo3VtUv6S3DqSGK3SOKyDt6-3A31fM8thCZUrpCX8/edit?usp=drivesdk

Sign up here 👉 coinex.com/register

Find CoinEx: Web | Twitter | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube

At CoinEx, each user and trader is considered an integral part of our family. We prioritize your needs, strive to offer the best services, and take great pride in seeing our community grow alongside us. To us, nothing matters more than this extended family of ours.

The Monthly CET Repurchase & Burning: September, 2023
https://announcement.coinex.com/hc/en-us/articles/19654664855316-The-Monthly-CET-Repurchase-Burning-September-2023

On Oct 1, CoinEx completed the 9th Monthly CET Repurchase & Burning, with a total of 8M $CET.
Our ongoing commitment is to use 20% of daily trading fee income for CET repurchase + burning, enhancing the token's value.

Announcement: https://announcement.coinex.com/hc/en-us/articles/19654664855316-The-Monthly-CET-Repurchase-Burning-September-2023

New to crypto? Choose CoinEx. We offer user-friendly features, 700+ coins, & comprehensive guidelines to walk you through your first trade.

Embark on your crypto journey with ease & confidence with CoinEx.

iOS: coinex.com/s/45JK
Android: coinex.com/s/45JU

Find CoinEx: Web | 𝕏 | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube

At CoinEx, we're committed to delivering a future-focused trading experience tailored to you. Whether you value simplicity or comprehensiveness, we've got you covered. Experience the seamless crypto trading today.

iOS: coinex.com/s/45JK
Android: coinex.com/s/45JU

Find CoinEx: Web | 𝕏 | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube

🚀 CoinEx Lists $BANANA

🔸 Trading Pair: $BANANA/USDT
🔸 Deposit & Withdrawal: Oct 9 at 03:00 UTC
🔸 Trading: Oct 9 at 07:00 UTC

Learn more👉: bit.ly/CoinExListsBANANA

Find CoinEx: Web | 𝕏 | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube

CoinEx &ViaBTC Capital | 2023 Crypto Q3 Quarterly Report

Read the full report here: https://coinex.medium.com/coinex-viabtc-capital-2023-crypto-q3-quarterly-report-4a2d10fc81a5

🚀 CoinEx Lists $PAAL

Paal is a robust AI ecosystem leveraging advanced AI and ML technologies

🔸 Trading Pair: PAAL/USDT
🔸 Deposit & Withdrawal: Oct 10 at 07:00 UTC
🔸 Trading: Oct 10 at 10:00 UTC

Learn more👉: bit.ly/CoinExListsPAAL

Find CoinEx: Web | 𝕏 | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube

CoinEx Will Adjust the Funding Rate Settlement Cycle In Futures Markets
https://announcement.coinex.com/hc/en-us/articles/19895080625044-CoinEx-Will-Adjust-the-Funding-Rate-Settlement-Cycle-In-Futures-Markets

🚀 CoinEx Lists $BIGTIME

Big Time is a AAA multiplayer action role-playing game.

🔸 Trading Pair: BIGTIME/USDT
🔸 Deposit & Withdrawal: Oct 12 at 07:00 UTC
🔸 Trading: Oct 12 at 10:00 UTC

Learn more👉: bit.ly/CoinExListsBIGTIME

Find CoinEx: Web | 𝕏 | Telegram | Announcement | Discord | Facebook | Instagram | Medium | Reddit | YouTube

We take pride in being a crypto exchange 100% tailored for our users. From user-friendly UI to comprehensive trading analytics, & from spot trading to derivatives, we offer services to meet all your trading needs.

iOS: coinex.com/s/45JK
Android: coinex.com/s/45JU