Google bricks some Homes and Home Minis with firmware update and often there's no reset possible
https://www.androidpolice.com/2019/10/22/google-home-brick-ota-software-update/
Even though you probably don't notice that any of your Google Home devices are constantly receiving firmware updates, they get new software all the time. Most likely, you'll only realize it when something goes really wrong, which is exactly what more and more people are reporting on Google's help forum and Reddit. They say their Google Homes and Google Home Minis have been bricked following an OTA, and they receive little to no help from Google when they're outside of warranty.
The issue has been around for a while already, but reports are starting to pile in Google's support forums. People say that they've found their Homes with all four LEDs turned on and unresponsive. Simply unplugging and replugging their speakers could resolve the problem for some while others managed to go through a factory reset to make their Homes work again, but even more people say that no matter what they do, their devices remain bricked.
A Google community specialist joined the discussion and wrote that "the team is working on this issue and checking the root cause since not all Google Home devices are affected." The statement was issued on September 28, but since then, there hasn't been any further information.
Parallelly, discussions on Reddit revolve around the same issues. Redditors complain that Google won't replace their bricked devices when they're outside of warranty, even if it seems pretty certain it was the company's update that ended the speakers. Hopefully, Google will be able to resolve the issue, even if it can't fix it via software and has to replace hardware outside of warranty.
#google #nest #deletegoogle #rejectnest #test_your_software #holy_integration_tests #dont_forget_unit_tests_either #evil #why
https://www.androidpolice.com/2019/10/22/google-home-brick-ota-software-update/
Even though you probably don't notice that any of your Google Home devices are constantly receiving firmware updates, they get new software all the time. Most likely, you'll only realize it when something goes really wrong, which is exactly what more and more people are reporting on Google's help forum and Reddit. They say their Google Homes and Google Home Minis have been bricked following an OTA, and they receive little to no help from Google when they're outside of warranty.
The issue has been around for a while already, but reports are starting to pile in Google's support forums. People say that they've found their Homes with all four LEDs turned on and unresponsive. Simply unplugging and replugging their speakers could resolve the problem for some while others managed to go through a factory reset to make their Homes work again, but even more people say that no matter what they do, their devices remain bricked.
A Google community specialist joined the discussion and wrote that "the team is working on this issue and checking the root cause since not all Google Home devices are affected." The statement was issued on September 28, but since then, there hasn't been any further information.
Parallelly, discussions on Reddit revolve around the same issues. Redditors complain that Google won't replace their bricked devices when they're outside of warranty, even if it seems pretty certain it was the company's update that ended the speakers. Hopefully, Google will be able to resolve the issue, even if it can't fix it via software and has to replace hardware outside of warranty.
#google #nest #deletegoogle #rejectnest #test_your_software #holy_integration_tests #dont_forget_unit_tests_either #evil #why
Android Police
Google bricks some Homes and Home Minis with firmware update and often there's no reset possible
Even though you probably don't notice that any of your Google Home devices are constantly receiving firmware updates, they get new software all the time.
Google will replace Home devices bricked due to latest firmware update
If your Google Home or Google Home Mini has recently stopped working, good news: Google will likely replace it.
This year, there have been a growing number of reports of bricked Homes and Home Minis on Google’s support forums ( via 9to5Google ) and on Reddit (via Android Police ), and the volume of reports has picked up since mid-September. It’s wasn’t clear what the issue was, and Google finally acknowledged that there was a problem in September.
It seems Google’s had a breakthrough, issuing a statement to 9to5Google today saying it’s found a fix for the issue, which was caused by an error in an automatic firmware update. Google says the fix will roll out to working devices soon to (hopefully) prevent them from bricking at any point in the future. The company will also replace affected Google Homes and Home Minis, even if they’re out of warranty.
“We are aware that a small number of Google Home and Google Home Mini devices are affected by an issue that causes the device to stop working. We have a fix that will prevent the issue from happening and will be rolling it out soon. We are replacing affected devices,” the statement reads.
Source: -> https://www.theverge.com/2019/10/24/20931201/google-home-mini-bricking-firmware-update-replace-out-of-warranty
#whattfgoogle #deletegoogle #rejectnest #thinkabout #why
If your Google Home or Google Home Mini has recently stopped working, good news: Google will likely replace it.
This year, there have been a growing number of reports of bricked Homes and Home Minis on Google’s support forums ( via 9to5Google ) and on Reddit (via Android Police ), and the volume of reports has picked up since mid-September. It’s wasn’t clear what the issue was, and Google finally acknowledged that there was a problem in September.
It seems Google’s had a breakthrough, issuing a statement to 9to5Google today saying it’s found a fix for the issue, which was caused by an error in an automatic firmware update. Google says the fix will roll out to working devices soon to (hopefully) prevent them from bricking at any point in the future. The company will also replace affected Google Homes and Home Minis, even if they’re out of warranty.
“We are aware that a small number of Google Home and Google Home Mini devices are affected by an issue that causes the device to stop working. We have a fix that will prevent the issue from happening and will be rolling it out soon. We are replacing affected devices,” the statement reads.
Source: -> https://www.theverge.com/2019/10/24/20931201/google-home-mini-bricking-firmware-update-replace-out-of-warranty
#whattfgoogle #deletegoogle #rejectnest #thinkabout #why
The Verge
Google will replace Home devices bricked due to latest firmware update
It affects Google Home and Home Mini devices