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A data fail left banks and councils exposed by a quick Google search

Details of more than 50,000 letters sent by banks and local authorities were left online for anyone to see

Private details relating to more than 50,000 letters sent out by banks and local authorities were indexed by Google after a London-based outsourcing firm left its system hopelessly exposed. Details about everything from insolvency to final reminders of unpaid council tax and mortgage holidays were left available for anyone to view since June.

Thousands of names and addresses – and the types of letters they were sent – were left exposed, affecting people in the UK, US and Canada. Virtual Mail Room, the firm responsible for the data breach, worked for clients including Metro Bank, 14 local councils, the publisher Pearson and insolvency specialist Begbies Traynor. The specific content of the letters sent to individuals were not visible.

The privacy breach raises doubts about the due diligence carried out by companies and local authorities using outsourced mailing services to handle sensitive customer data. It also comes at a particularly painful time, with many of the names and addresses contained in the breach belonging to people who have been hit hard financially by the pandemic. Such missteps could fall foul of GDPR, with data controllers and processors potentially facing fines totalling tens of millions of pounds. A spokesperson for the Information Commissioner’s Office, the UK’s data regulator, confirmed it was aware of the incident and was making enquiries.

The details exposed by the breach are hugely personal. Amongst the tranche of exposed personal data were the names and addresses of 6,500 customers of Aldermore Bank. The back-end system left exposed reveals which customers received pre-delinquency and remediation letters. A spokesperson for the bank says it is investigating the issue. Elsewhere, more than 250 Metro Bank customers were identified with their company name and address. A Metro Bank spokesperson says the company has “temporarily suspended sharing data” with Virtual Mail Room as a precautionary measure while its investigation continues.

👀 👉🏼 https://www.wired.co.uk/article/virtual-mail-room-data-breach

#virtual #mail #room #privacy #breach #uk #canada #usa
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