@tginfo Telegram FAQ
The list of our most popular FAQ articles is here: https://tginfo.me/faq-en/
#FAQ
The list of our most popular FAQ articles is here: https://tginfo.me/faq-en/
#FAQ
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How to Get Back Into The Chat and How to Get The Ownership Again?
We continue our FAQ-articles series with two new materials, closely related to each other:
1. What to do if a Group or Channel is Left Without an Owner?
tginfo.me/how-to-get-ownership-back-en/
2. How to Return to a Group or Channel After Leaving?
tginfo.me/how-to-comeback-en/
#FAQ
We continue our FAQ-articles series with two new materials, closely related to each other:
1. What to do if a Group or Channel is Left Without an Owner?
tginfo.me/how-to-get-ownership-back-en/
2. How to Return to a Group or Channel After Leaving?
tginfo.me/how-to-comeback-en/
#FAQ
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Changes in Global Search
At the end of August, many users noticed that the search algorithms in Telegram had changed.
We tell you everything we know about this in the article https://tginfo.me/search-rules-change-2024-en/
#FAQ
At the end of August, many users noticed that the search algorithms in Telegram had changed.
We tell you everything we know about this in the article https://tginfo.me/search-rules-change-2024-en/
#FAQ
Telegram Info
Telegram Global Search Has Been Changed
Many Telegram users, especially administrators of public channels and groups, noticed at the end of August 2024 that the platform administration had changed the global search algorithms. @tginfo tells what is known about these changes.
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What To Do if There Is Already an Account On Your New Phone Number?
If you bought a new phone number and are trying to create a new Telegram account with it, you may sometimes find that there is already an account on this number.
We tell you why this could happen and what to do in this case in the article https://tginfo.me/account-already-exists-on-my-sim-en/
#FAQ
If you bought a new phone number and are trying to create a new Telegram account with it, you may sometimes find that there is already an account on this number.
We tell you why this could happen and what to do in this case in the article https://tginfo.me/account-already-exists-on-my-sim-en/
#FAQ
Telegram Info
What to Do If Someone Else’s Account Already Exists on Your New Number?
Sometimes, when trying to create a Telegram account on a recently purchased phone number, users discover that there is already a Telegram account on that number.
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How Does The "Chat History" Setting Work?
When an administrator of a private group enables history visibility in it, the result often does not meet his expectations: old messages of the group may still be hidden from some participants.
We tell you how this setting actually works in the article https://tginfo.me/chat-history-visibility-en
#FAQ
When an administrator of a private group enables history visibility in it, the result often does not meet his expectations: old messages of the group may still be hidden from some participants.
We tell you how this setting actually works in the article https://tginfo.me/chat-history-visibility-en
#FAQ
Telegram Info
How Does Chat History Visibility Work in Groups?
This article explains why does "Chat history" option does not always work as expected.
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How To Clear App Database?
During their work, Telegram applications download some data from the server to the device. If too much of this data accumulates on the device, or if there is a failure while saving it, the application may stop working correctly.
We tell you how to maintain your app database in out new article https://tginfo.me/clear-cache-en
#FAQ
During their work, Telegram applications download some data from the server to the device. If too much of this data accumulates on the device, or if there is a failure while saving it, the application may stop working correctly.
We tell you how to maintain your app database in out new article https://tginfo.me/clear-cache-en
#FAQ
Telegram Info
What Is Application Database And How to Maintain it?
The database stores technical data that cannot be viewed in the Telegram application. Here we tell how to maintain it.
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Basic Groups and Supergroups
Almost every Telegram user knows that there are groups in the messenger. However, for many it remains unclear why different chats can behave differently: in some you can copy a link to a message, and in others you can’t; in some you can delete a message only for yourself or for all participants, and in some you can only delete it for everyone; and in some, all materials suddenly disappeared from the Media tab.
In our new article, we talk about converting basic groups into supergroups and the differences between these two types of group chats: https://tginfo.me/groups_vs_supergroups-en/
#FAQ
Almost every Telegram user knows that there are groups in the messenger. However, for many it remains unclear why different chats can behave differently: in some you can copy a link to a message, and in others you can’t; in some you can delete a message only for yourself or for all participants, and in some you can only delete it for everyone; and in some, all materials suddenly disappeared from the Media tab.
In our new article, we talk about converting basic groups into supergroups and the differences between these two types of group chats: https://tginfo.me/groups_vs_supergroups-en/
#FAQ
Telegram Info
Basic Groups And Supergroups: What is The Difference?
Telegram groups have two different types: basic groups and supergroups. Here we explain the difference.
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Spamban
Spamban is a restriction that the Telegram platform can impose on a user's account.
In the new article https://tginfo.me/spamban-en/ we talk about what types of spambans exist, what you can get them for, and how to get rid of them.
#FAQ
Spamban is a restriction that the Telegram platform can impose on a user's account.
In the new article https://tginfo.me/spamban-en/ we talk about what types of spambans exist, what you can get them for, and how to get rid of them.
#FAQ
Telegram Info
Spamban
What types of spambans exist, what can you get spamban for and how to get rid of it.
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The app does not show the user when searching by phone number
Sometimes Telegram users face that they cannot find another user by their phone number: the app reports that such a user does not exist.
In the new article, we explain why this can happen and what can be done in such a situation: https://tginfo.me/user-not-found-by-phone-number-en
#FAQ
Sometimes Telegram users face that they cannot find another user by their phone number: the app reports that such a user does not exist.
In the new article, we explain why this can happen and what can be done in such a situation: https://tginfo.me/user-not-found-by-phone-number-en
#FAQ
Telegram Info
Why Can’t I Find a User By Their Phone Number?
Telegram reports that a user with a given phone number does not exist, although it does. Here we explain why so and what to do.
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New Year Visual Effects
At the end of each year, the appearance of the side menu in Telegram for Android changes slightly:
• From December 24 to January 1, the side menu features New Year-themed icons and a snowfall animation.
• On January 1 only, the snowfall animation appears in chats and at the top of the chat list.
Note: Snow animations will only be visible if the following setting is enabled: Settings > Power saving > Animation in Chats > Wallpaper rotation.
In Telegram Desktop, the animation involving snowfall is there in the profile section of the side menu. However, it will appear still if Power Usage > Interface Animations is disabled.
#FAQ
At the end of each year, the appearance of the side menu in Telegram for Android changes slightly:
• From December 24 to January 1, the side menu features New Year-themed icons and a snowfall animation.
• On January 1 only, the snowfall animation appears in chats and at the top of the chat list.
Note: Snow animations will only be visible if the following setting is enabled: Settings > Power saving > Animation in Chats > Wallpaper rotation.
In Telegram Desktop, the animation involving snowfall is there in the profile section of the side menu. However, it will appear still if Power Usage > Interface Animations is disabled.
#FAQ
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How to Find Your Groups and Channels
Not all Telegram applications provide the user with the ability to see a list of groups and channels they have created or administer. However, there are some ways to do it.
https://tginfo.me/how-to-find-my-chats-en
#FAQ
Not all Telegram applications provide the user with the ability to see a list of groups and channels they have created or administer. However, there are some ways to do it.
https://tginfo.me/how-to-find-my-chats-en
#FAQ
Telegram Info
How to Find my Groups And Channels
In this article, we tell you how to view the list of groups or channels in which you are the owner or administrator in Telegram applications.
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New Rules for Boost-Based Level Ups
The May 9, 2025 update not only gave users several new features but also simplified how channels achieve level ups.
Unfortunately, at the time of the update, the official Telegram website provided no information about the new rules for calculating the number of boosts a channel must receive to move to a particular level.
The @tginfo team is publishing the results of its own investigation into the new mechanism in its article: https://tginfo.me/new-levels-ranking-en
You can find out how many boosts your channel needs to reach a level in our Mini-App calculator.
#FAQ #boosts
The May 9, 2025 update not only gave users several new features but also simplified how channels achieve level ups.
Unfortunately, at the time of the update, the official Telegram website provided no information about the new rules for calculating the number of boosts a channel must receive to move to a particular level.
The @tginfo team is publishing the results of its own investigation into the new mechanism in its article: https://tginfo.me/new-levels-ranking-en
You can find out how many boosts your channel needs to reach a level in our Mini-App calculator.
#FAQ #boosts
Telegram Info
New Boost Conditions For Leveling Up Your Channels
Learning how boost leveling system has changed
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What To Do If Your Account is Frozen?
In May 2025, Telegram started freezing some accounts.
In the new article, we explain what to do if your account gets frozen for violating Telegram's rules: https://tginfo.me/frozen-account-en
#FAQ
In May 2025, Telegram started freezing some accounts.
In the new article, we explain what to do if your account gets frozen for violating Telegram's rules: https://tginfo.me/frozen-account-en
#FAQ
Telegram Info
What To Do If Your Account is Frozen?
In May 2025, Telegram started freezing some accounts. This article explains what to do if your Telegram account get frozen.
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