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This is the English mirror of @tginfo.

Discussion chat: @tginfochaten
Beta channel: @betainfoen
TON: @infotonen
Other languages: @tginfoall
Feedback & Commecrial: @infowritebot
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Forwarded from Voice Chats in Telegram
FAQ: What voice chat hosts need to know

— To start a voice chat, you need to update your Telegram app to the latest version, then go to your channel info and click on "Start Voice Chat".

— You can set a title for a voice chat. Express the general point of the meeting with your subscribers: specify a title which matches the topic of the conversation.

— Launch audio chats in your channels: In contrast to groups, channels will attract larger audience. Thought, even if you start a voice chat in your group, you can change permission settings to "Only administrators can speak", as it works in channels.

— Announce your voice chat in advance: your subscribers will have time to find it out and plan their time, while you will have time to prepare a conversation plan. In the announcement use the "Voice chat" phrase — it will be easier for us to find your announcement that way and tell our subscribers about the upcoming event.

— The link to your voice chat does not change: if you want to invite listeners, just add ?voicechat to your own channel address. The complete link will look like this: t.me/voiceinfoen?voicechat.
The link will start working as soon as you start the voice chat.
You can create individual invite links for speakers which will stop working at the end of the voice chat. You can generate these only when your voice chat is already running.

— Find a moderator for your voice chat. A moderator will deal with technical tasks on your broadcast. You may ask one of your administrators to do it. The administrator can adjust the sound level of speakers and it will change simultaneously for all listeners.

— Voice chat can be recorded so that other subscribers of your channel can listen to the conversation later: just click on the voice chat recording button at the very beginning of the broadcast. The recording process is being indicated by the flashing red dot at the top (next to the name of the chat). The recording of the voice chat will appear in your Saved Messages as soon as you finish it.

— If you want to let your listeners speak, explain them how to do it. They need to press the "Raise Hand" button and activate their microphone after being approved. Also advise to non-speaking participants to mute their microphones so that they won't produce noise. The same way, turn off your microphone to prevent echo.

#FAQ
FAQ updated according to new IT Rules in India

Telegram updated its FAQ to add the designated Grievance Officer in accordance to the new IT Rules unveiled in India, applicable May 26, 2021 and onward.

According to the new rules, social media companies which have a significant user base must designate a Grievance and Nodal officer for compliance.

#faq
Regular auth data confirmation

Recently @tginfochaten users started to ask if it's dangerous to press anything on the number confirmation banner.

Starting from the version 7.8, Telegram gained an option to regularly check your linked phone number and second-factor password.

After pressing "Yes", the banner will simply go, the "No" button will propose you to link your new phone number to the account.

#FAQ
How to suspend Telegram Premium?

Many users who paid for Telegram Premium through the verified @PremiumBot ask about how to cancel a paid subscription so that Telegram does not deduct money from your bank card every month?

To stop all future payments, just send the /stop command in the chat with @PremiumBot. To open the chat, just type the address of the bot in the messenger's search bar or find the chat with it in your chat list.

You can control the current subscription status and the date of the next payment by going to Settings › Telegram Premium section › Information under the list of all subscription benefits. From there, you can similarly go to the bot and suspend the Premium subscription.

#FAQ
Automatic charges for Telegram Premium subscription

Users have noticed @PremiumBot renews the subscription a day before the scheduled date.

Automatic Renewal FAQ

• How to disable automatic renewal?
Send the /stop command after every payment. Telegram Premium will continue to work but won't renew automatically upon expiration.

• Why did the renewal happen before my subscription expired?
It's a common practice for subscriptions to renew a day (or even sooner) before the expiration. You can see this happening in the App Store and Google Play too. Although the @PremiumBot tells you the "next payment date", it seems like the developers didn't consider the fact that the bot can renew subscriptions earlier. The date the bot tells you is actually the expiration date for your subscription in case you cancel it.

• Why the date shifted back in the next month?
It looks like @PremiumBot considers a month to be a 30-day period. There's still a probability for this to be an error, but the messenger team didn't comment on this regard.

• Why did the price in @PremiumBot get lower?
In first few days after the sells started, Telegram was still adjusting the prices in some regions, like Russia, so in some markets price got lower. You don't need to cancel the subscription and resubscribe to get the new price.

• Will there be compensation if I paid more in the first month due to the price adjustments?
No, compensation for price fluctuations in June is not planned.

• Why is the price for Telegram Premium higher in App Store and Google Play?
Because of App Store and Google Play fees, and also local taxes in some markets.

The subscription is cheaper to get with the @PremiumBot. Because of digital app stores rules, the bot only works on webz.telegram.org and Telegram apps downloaded from telegram.org. The bot won't start in apps installed from app stores or third parties.

• I didn't set the "Save Information for future use" checkbox while entering my payment data, but I was still automatically charged!
This checkbox is responsible for one-time payments in bots. Telegram Premium is a subscription.

Subscriptions don't store your payment data. Instead, they "tokenize" your card. This means the store asks for a special key from your bank, which allows the merchant to make regular payments without storing your card info. These keys usually continue to work even if you re-issue the card because of its expiry, or if you do it manually. Some banks allow revoking such keys from their online banking apps.

#premium #faq
Telegram Premium FAQ

Answers to frequently asked questions related to Telegram Premium are now on the official website.

— Future developments for Telegram Premium could include community-focused options.

— When subscribing via @PremiumBot, the currency and price of your first month of Premium is based on the phone number of your Telegram account. After this initial payment, all future payments are calculated for the default currency of your payment method. In order to qualify for localized pricing, your payment method must be issued by a financial institution in that country and have a local billing address.

— Telegram does their best to keep the cost of Telegram Premium as consistent as possible – this may include slight variations to reflect local living standards and keep Telegram Premium obtainable for everyone. When you subscribe, the price you see may include store or third-party fees, local taxes and any other applicable fees that are outside of Telegram’s control.

— If Telegram Premium is not available in your country, it’s possible that local laws and regulations prevent people from accessing Telegram Premium in your country. It’s also possible that your country isn’t supported by the payment processors Telegram relies on. In either case, we continue to do our best to keep all Telegram services available for everyone.

You can ask your questions regarding Telegram Premium in the comments or in our chat.

#faq
Telegram Info English
You can no longer gift cheap Telegram Premium subscriptions to users from other countries In the latest update, it became possible to gift a premium subscription to other users. To save money, some users began to gift Premium subscriptions through accounts…
What determines the price of Telegram Premium

Yesterday, on Valentine's Day, Telegram announced a promotion that allowed you to gift a Premium subscription to another user with a discount of up to 40%.

Many users noticed that discount size was less than they expected, and some even saw that on February 13 the subscription price was increased.

Here is what @tginfoen has learned about Premium pricing:

1. First of all prices (both for subscription for me and for subscription as a gift) are calculated in dollars, and then converted into user's local currency. Here is how the conversion works: Telegram Premium FAQ - Can I pay in my local currency.
2. Prices for a subscription for me and a subscription as a gift are calculated differently: the price "for me" depends on user's location based on user's phone number, and the price of a gift depends neither on the location of the giver nor on the location of the recipient.
3. The price of gifts is recalculated every hour. Whether the original price in dollars changes, or only changes in the exchange rate are taken into account, is unknown.

We will continue to find out the details of how the price of Telegram Premium is determined in different situations.

#FAQ #Premium
Telegram fights account hijacking

Over the past few months, the activity of scammers trying to steal Telegram user accounts has increased significantly.

Over the past month, our readers have reported that they sometimes get kicked out of their accounts, and after re-logging in, they find that all messages sent by them in private chats in the last few hours or days are deleted for both interlocutors.

We suppose that these measures may be an attempt by the Telegram platform to combat account hijacking.

@tginfoen strongly recommend to subscribers to keep their account information up to date:
1. Do not keep accounts on SIM cards that are not accessible. If you do not have access to a SIM card with an account phone number, then you have a risk or losing access to this account at any time. Recall: Telegram allows you to change the phone number of account without losing chats and contacts.
2. Remember your cloud password or check access to the email specified to recover it.
3. If your account has been switched to authorization by e-mail then make sure that you have access to the corresponding e-mail box.
4. Use local passcode on your smartphone and especially in Telegram Desktop: it encrypts local date stored on your your PC and prevents using this data by intruders even if they steal it.

#FAQ #hijacking
FAQ: Chat Owner's Unique Rights

The owner of a group or a channel has more rights than other admins, even if the admins have all possible permissions enabled.

List of actions that no one except the owner can perform:

General Actions:
• Changing the group or channel type between public and private
• Setting a username for a public group or channel.
• Turning “restrict content saving” On or Off.
• Turning topics On or Off (converting to a forum).
• Enabling or disabling the “Approval mode” option in a public group.
• Keeping owner rights after leaving and rejoining the chat.
• Deleting the group or channel. If the group or channel has more than 1,000 members, you must contact Telegram support to delete it.
• Send messages as public channels to groups (Premium feature).

Admin Management:
• Promoting, demoting admins, or changing their rights. Regular admins can only change permissions of admins they promoted themselves or promoted by a subordinate admins.
• Seeing and managing invite links created by other admins.
• Transferring ownership (in case of having Two-Step Verification On).

#FAQ
Removing Stories From the Chat List

While it is currently not possible to completely hide the stories section, you can hide stories of specific users.

Option 1
In the stories section, tap and hold someone’s profile picture, then choose “Hide Stories”. This moves their stories to the Archive so you no longer see them.

To unhide the stories, just go to the archived chats, tap and hold the user’s profile picture again, and choose “Unhide Stories”.

Option 2
Open the user’s profile, and remove them as a contact.

Note that their stories might reappear if you have contact synchronization turned on and they are in your phone’s contacts. To make sure they won’t reappear, either remove the user from your phone’s contacts, or completely disable contact synchronization in Settings > Privacy.

#FAQ #stories
Channel Stories, Levels, and Boosts FAQ

What are boosts in Telegram? How do they work? What's different about channel stories? How can you use boost links?

You can find answers to these questions and many more in our article, written for both channel owners and readers:
https://tginfo.me/boosts-and-channel-stories-en/

#FAQ #stories #boosts
Unknown Error When Paying for Telegram Premium

Our readers report an error which occurs when paying for Telegram Premium. The message looks like this:

Sorry, the transaction has failed.
Description of the error from payment provider:
Something went wrong. Try again later


Alas, Telegram only provides a general error message and doesn’t tell how to solve the problem. The team at @tginfo takes the task and introduces a new FAQ article on the subject:

tginfo.me/telegram-premium-something-went-wrong-en/

#FAQ #premium
Delete Large Telegram Channels and Groups Without Support Involvement

Readers have reported that in the latest versions of the Telegram app, users can now delete large channels and groups on their own, without needing to contact support. Previously, attempts to delete a sizable channel resulted in an error message; channel deletion required submitting a request to Telegram's support.

A source close to Telegram informed @tginfo that this change is intentional and is not a mistake.

To delete a channel or group with a thousand or more participants, the owner must meet several requirements:

• The user's session must have been active for several days.
• The account must be secured with a cloud password.
• The password should have been enabled several days prior.

If even one of these criteria isn't met, you won't be able to delete a large channel or group.

The updated Telegram apps now require several clicks to delete a channel. After the final confirmation, it shows an additional five second countdown timer for users to reverse the action.

The messenger didn't update its docs yet — it still claims it's impossible to delete a large channel with an API request.

#FAQ
Telegram Info English
Channel Stories, Levels, and Boosts FAQ What are boosts in Telegram? How do they work? What's different about channel stories? How can you use boost links? You can find answers to these questions and many more in our article, written for both channel owners…
Changes in The Telegram Boost System

On November 6th, administrators of channels gained the ability to organize giveaways. At the same time, the logic of receiving and using boosts changed. The @tginfo team explains all the main changes in the boost system.

Boost for users
Now users receive:
• 4 boosts for buying a paid subscription;
• 3 boosts for gifting a subscription to another user;
• 1 boost for receiving a subscription as a gift from another user.
• No boots for receiving a subscription as a gift from a channel.

Each boost is available to a user throughout the entire period of validity of the corresponding Premium subscription. For example, if you bought a 12-month subscription, you will have four boosts for one year. If you gifted a 3-month subscription to your friend, he will have three additional boosts for three months.

Using boosts
A user can give all their boosts to one or several channels. If they didn't give away all their boosts before November 6th, then after this date the may have a few new unused boosts.

Viewing information about boosts
A user can see information about their boosts only when they have given away all their boosts: until then this information is not available to them. If a user without any free boosts tries to boost a channel, the app will show a list of used boosts with information about their validity periods and the channels they were given to.

Boosts for channels
Before November 6th, a channel had to gain a certain number of boosts to progress to the next level. After November 6th, this number was increased — to 0.4%.

#FAQ #boosts
What Should You Do If You Forgot Your Cloud Password?

Telegram offers its users an option to secure their account with a cloud password. An account with two-step verification is harder to hack into: the messenger will require the password to be entered at every login attempt.

However, users often forget their cloud passwords. The @tginfo team explains what you can do in such cases: https://tginfo.me/2fa-password-reset-en/.

#FAQ
What to Do When Telegram Auth Code Doesn't Arrive?

Telegram asks you to enter a one-time code to authorize in your account. Alas, a lot of users face a problem when the code doesn't arrive neither as a call nor SMS.

The @tginfo editors explain what can you do if this happens to you: https://tginfo.me/no-otp-en/

#FAQ
How to Disable the Thanos Snap Effect

Telegram for Android and iOS have a new animation when deleting messages called "The Thanos Snap Effect". Some users want to disable this animation, but don't know how to do it.

Android
In the Telegram app for Android, you can disable animation in Settings › Power Saving › Animations in Chats › Dust-effect deletion.

iOS
Unfortunately, there is no way to disable this animation in the iOS app.

#FAQ
What to do when my phone number gets banned on Telegram?

Telegram users can often encounter account bans. Sometimes, the ban can happen unexpectedly for the user: all sessions are terminated, and upon trying to log into the account, the app informs the user that the phone number is banned.

We explain what can be done in such a situation in this article: https://tginfo.me/phone-number-is-banned-en/

#FAQ
Ability to View Peer IDs in Desktop Clients

In recent updates, Telegram Desktop and Telegram for macOS brought a new experimental feature which shows Peer IDs in profiles of chats.

Every account, group, channel, and bot in Telegram has its own digital identifier. @tginfo explains how to enable the display of these IDs in the official Telegram Desktop and macOS applications.

To see the peer IDs in profiles, you need to do the following:

For Telegram Desktop:
1. Install the latest version of the app
2. Log in to your account.
3. Go to Settings › Advanced Settings › Experimental Settings and enable the option Show Peer IDs in Profile.

For Telegram for macOS:
1. Install the latest version of the app
2. Log in to your account.
3. Go to Settings › General › Show Peer IDs in Profile

#FAQ
Buying, Managing and Canceling Telegram Premium — FAQ

Telegram Premium gives users a numerous amount of features, with the features increasing with each update, which means it raises more and more issues. @tginfo will talk about some of these issues in its new article https://tginfo.me/managing-telegram-premium-en/

#FAQ #Premium