WHO chatbot on Facebook ignores Taiwan
World Health Organization Facebook messenger bot ignores all questions relating to Taiwan
TAIPEI (Taiwan News) — Netizens on Sunday (July 19) began noticing that the World Health Organization's (WHO) automated chatbot on Facebook is ignoring all questions related to Taiwan.
Claire Chu, a Taiwanese American senior analyst at RWR Advisory Group, told Taiwan News she had noticed on Sunday that a number of Taiwanese friends had mentioned that the automated responses in the WHO's Facebook messenger box were exclusively ignoring any queries that included the keyword "Taiwan" in them. When visiting the messenger tool for WHO's official Facebook page, after choosing English as the preferred language, she was met with the following greeting: "Please type the name of any country (e.g. "India") to get its latest official case numbers and sign-up to stats alerts..."
https://www.taiwannews.com.tw/en/news/3970099
#asia #taiwan #who #facebook #chatbot
World Health Organization Facebook messenger bot ignores all questions relating to Taiwan
TAIPEI (Taiwan News) — Netizens on Sunday (July 19) began noticing that the World Health Organization's (WHO) automated chatbot on Facebook is ignoring all questions related to Taiwan.
Claire Chu, a Taiwanese American senior analyst at RWR Advisory Group, told Taiwan News she had noticed on Sunday that a number of Taiwanese friends had mentioned that the automated responses in the WHO's Facebook messenger box were exclusively ignoring any queries that included the keyword "Taiwan" in them. When visiting the messenger tool for WHO's official Facebook page, after choosing English as the preferred language, she was met with the following greeting: "Please type the name of any country (e.g. "India") to get its latest official case numbers and sign-up to stats alerts..."
https://www.taiwannews.com.tw/en/news/3970099
#asia #taiwan #who #facebook #chatbot
Empathetic Robots Are Killing Off the World’s Call-Center Industry
That’s a growing threat to the Philippines, where outsourcing accounts for 9% of the economy.
The coronavirus pandemic has been tough on the global call-center industry, and nowhere more than in the Philippines, the world leader in the field. Hundreds of thousands of employees in the former U.S. colony field queries from the other side of the planet, and for the past year many of them have had to work alone from home through the night, grappling with frequent electricity outages, isolation from friends, and the snores of parents, partners, siblings, or children crammed into tight quarters. What comes after Covid-19 is likely to be even worse.
The lockdowns of the past year have accelerated the shift to greater automation in responding to inquiries to lenders, insurers, and telecom operators. Callers looking for assistance with a bill or bank statement increasingly communicate with artificial-intelligence-powered bots. And when they do connect with a human, it’s more frequently in a chat window with someone who’s engaged in multiple conversations at once.
https://www.bloomberg.com/news/articles/2021-03-16/artificial-intelligence-chatbots-threaten-call-center-industry-human-operators
#phillipines #call #center #chatbot #AI
That’s a growing threat to the Philippines, where outsourcing accounts for 9% of the economy.
The coronavirus pandemic has been tough on the global call-center industry, and nowhere more than in the Philippines, the world leader in the field. Hundreds of thousands of employees in the former U.S. colony field queries from the other side of the planet, and for the past year many of them have had to work alone from home through the night, grappling with frequent electricity outages, isolation from friends, and the snores of parents, partners, siblings, or children crammed into tight quarters. What comes after Covid-19 is likely to be even worse.
The lockdowns of the past year have accelerated the shift to greater automation in responding to inquiries to lenders, insurers, and telecom operators. Callers looking for assistance with a bill or bank statement increasingly communicate with artificial-intelligence-powered bots. And when they do connect with a human, it’s more frequently in a chat window with someone who’s engaged in multiple conversations at once.
https://www.bloomberg.com/news/articles/2021-03-16/artificial-intelligence-chatbots-threaten-call-center-industry-human-operators
#phillipines #call #center #chatbot #AI
Bloomberg.com
Empathetic Robots Are Killing Off the World’s Call-Center Industry
That’s a growing threat to the Philippines, where outsourcing accounts for 9% of the economy.